FAQS
Your Help Center
What Time Will the Delivery Crew Arrive to Set Up My Equipment? What Time Will They Pick It Up?
We may arrive as early as 7am to set up your inflatable due to the heat in the summer. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our crew sets up or how late they take the unit down. Someone legally responsible must be at the address to accept delivery and show us where to set up the equipment. If our crew arrives, and no one is there, they will not set up your inflatable. Please be advised that our crews are on a schedule and must leave to continue their route. We must strictly enforce this policy, so we are able to reach all customers by the contracted time. Typically, we will call you the day before and give you an anticipated delivery window of time, however, please understand that due to traffic conditions, unexpected delays with earlier setups and other unanticipated events, our delivery time is just an estimate. If we are running substantially late, we will make every effort to contact you and advise you of such. Ultimately, you are guaranteed the minimum number of hours of fun that you have reserved, weather providing. We will pick up the equipment sometime after the listed end time on your rental agreement. You are responsible for the equipment until we pick up. For all outdoor setups we always try to arrange for pickup prior to it getting dark, so our crew can properly inspect the equipment, and get home at a reasonable hour themselves.
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Fees
: • Food, Drink, Gum, Stains, Makers, Shoe Mark(s) $150.00.
• Heavy Grass, Sand, Confetti $125.00.
• Silly String Up to $2000.00 or new replacement value of unit.
• To Any & All Cuts, Damage, Stolen Up to $1000.00 or new replacement value of unit
. • Blowouts (due to overweight of Participants, Players, Children) Up to $3000.00 or new replacement value of unit.
• Human / Animal Waste $250.00
Is Delivery and Set Up Included in The Price?
Free delivery and set up within 25 miles of Vardaman. Set up and installation by our crew is always included in the price regardless of the number of items that you are having delivered that day
Do I Need a Perfectly Flat Area?
The area for your inflatable set up does not need to be perfectly level: however, a reasonably flat area is desirable. Generally, no more than an 8-inch slope per 10 feet would be considered reasonable. Inflatables can never be set up on a hill for safety reasons. Also, please note the follows as they pertain to the delivery location: 1) If your location has multiple sets of steps, or a steep or large hill, we may refuse delivery unless you provide the extra manpower to traverse the hill or steps both at set up and at pick up. It is your responsibility to inform us of any steps, steep inclines, or hills at the time the reservation is made. 2) We will not allow our delivery crew to set up in any location that is not listed on your rental agreement or any location that the crew deems unsafe for your rental or the physical safety of the delivery crew and equipment.
How Late Can You Pick Up the Inflatable?
We will pick up the equipment sometime as close to the listed end time on your rental agreement as possible. Depending upon the day, that may be exactly at that time or up to several hours later. Our latest end time varies by the season and the amount of daylight hours. We always strive to complete pickups prior to darkness, so that: 1) our crew can properly inspect the equipment 2) no equipment is accidentally left behind and 3) our crew can work safely and arrive home at a reasonable hour themselves. Ultimately you are responsible for the equipment until we pick up.
How Much Electricity Does the Inflatable Use?
Our inflatables use very little electricity. Generally, each inflatable has one blower (fan) which runs continuously and keeps the unit inflated. Each blower draws approximately 6 to 12 amps when running. A standard 110-volt 3 prong grounded outlet located within 100 feet is required for operation. It is best that the outlet (or circuit that the outlet is located on) is not shared with any other equipment. If you are renting multiple inflatables, then we strongly suggest that you identify and make sure that additional separate circuits are available within the 100 feet limit or have generators available. We can also rent you a generator for an additional fee.
What is the Crew Doing Outside my House with Blowers and Vacuums?
Waterslides and bounce houses have misting systems that add water to the inflatable which adds weight onto the already heavy inflatable. They are just getting as much off as they can before loading it onto the trailer. Sometimes inflatables can also be flooded depending on the circumstances, we appreciate your patience during this time.